1. Your order
The selected package description, confirmed total and any specific service conditions shown before purchase identify the order. Keep its reference and confirmation. A pending or uncertain payment result is not a completed payment; contact support rather than repeating an uncertain charge.
2. Requesting cancellation
Email support@jobpassin.com with the account email, order reference, date, service and the cancellation or refund requested. A clear statement is sufficient to notify withdrawal where law permits; no special form or reason is required to exercise a statutory withdrawal right. Never send a full card number, security code, password or one-time code.
You may request cancellation before work starts. After it starts, the outcome depends on the service actually supplied, the agreed conditions and mandatory law, not solely on account access or payment. This policy does not label all assessments or customised services automatically non-refundable.
3. Statutory withdrawal and early performance
Where UK or EU/EEA distance-contract rules apply, a consumer generally has 14 days from concluding a service contract to withdraw, subject to the applicable rules and exceptions. Other locations may provide different rights. Failure to give required information can extend the withdrawal period.
Starting a service during that period does not by itself remove withdrawal rights. A proportionate charge for work supplied, or loss of withdrawal rights after full performance, is subject to the legally required express request, information and acknowledgements. Digital content has separate conditions, including prior express consent and acknowledgement where required. The current general registration checkbox and payment confirmation are not represented as a separate early-performance request or waiver.
4. Problems, consultations and remedies
Contact support about duplicate or incorrect charges, an unprovided service, defective performance or a consultation cancelled by the provider. We assess the transaction and work actually supplied, and applicable correction, repeat-performance, reduction, cancellation or refund rights. A career or visa outcome is not guaranteed, but that does not excuse failure to provide the agreed service.
Any booking-specific rescheduling or no-show conditions must be disclosed and lawful; they do not override statutory rights. Contacting support does not restrict a lawful complaint, card-issuer dispute or chargeback.
5. Refund method and timing
An approved refund is returned to the original payment method unless another lawful arrangement applies. Where statutory withdrawal rules require reimbursement within 14 days of notice, that deadline applies, subject only to permitted exceptions. Otherwise support confirms the applicable handling period; there is no guaranteed bank posting time in this policy.
The processor and bank determine when a submitted refund appears. Independent exchange-rate or bank charges may apply, without limiting any remedy owed by JobPassIn under mandatory law. This publication does not retrospectively remove rights attached to earlier purchases.